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Privacy Policy

Last updated: June 16, 2025
 

At Fetch & Fabulous (referred to as "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit, use our services, or make a purchase from our website, fetchandfabulous.com.au (the "Site"). This policy also describes your rights concerning your personal information.
 

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
 

1. About This Policy

This Privacy Policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). It applies to all users of our Services, including customers and website visitors.
 

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
 

2. How We Collect Your Personal Information

We collect personal information to provide and improve our Services to you. The type of information we collect depends on how you interact with us.
 

a. Information You Provide Directly to Us: When you interact with our Services, you may directly provide us with personal information, including:

  • Contact Details: Your name, address, phone number, and email.

  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: Your username, password, security questions, and other details used for account security.

  • Customer Support Information: Any information you provide when communicating with us (e.g., through messages or support requests).

You can choose not to provide certain information, but this may prevent you from using or accessing some features of our Services (e.g., placing an order requires shipping details).
 

b. Information We Collect Automatically (Usage Data): When you visit or use our Site, we may automatically collect certain information about your interaction ("Usage Data"). We use technologies like cookies and pixels ("Cookies") to do this. Usage Data may include:

  • Device information (e.g., device type, operating system).

  • Browser information.

  • Information about your network connection.

  • Your IP address.

  • Other details about how you interact with our Site (e.g., pages viewed, time spent).
     

For specific information about the Cookies used by Wix to power our store, please refer to their website directly. Most web browsers automatically accept Cookies, but you can usually modify your browser settings to decline Cookies or notify you when a Cookie is being placed. Please be aware that blocking Cookies may impact your user experience and cause some features to work incorrectly.
 

c. Information We Obtain from Third Parties: We may receive information about you from third parties who support our Services, such as:

  • Platform Providers: Companies that provide the platform for our Site and Services (e.g., Wix).

  • Payment Processors: Our payment processors (e.g., Stripe, PayPal) collect payment information (e.g., bank account, credit/debit card details, billing address) to process your transactions and fulfil your orders. We do not store full credit card details on our servers.

  • Other Service Providers: Vendors who perform services on our behalf (e.g., data analytics, advertising partners, IT support, shipping providers).
     

Any information obtained from third parties is treated in accordance with this Privacy Policy.
 

3. How We Use Your Personal Information

We use your personal information for the following purposes:
Providing Products and Services: To process your payments, fulfil your orders, manage your account, arrange shipping, facilitate returns and exchanges, and send you notifications related to your transactions. This is necessary to perform our contract with you.

  • Marketing and Advertising: To send you marketing, advertising, and promotional communications by email or other methods, and to show you relevant advertisements on our Site and other websites. This helps us tailor our offerings and improve your shopping experience.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or malicious activities. If you create an account, you are responsible for keeping your credentials safe. If you suspect your account has been compromised, please contact us immediately.

  • Communication and Service Improvement: To provide customer support, respond to your enquiries, and continuously improve our Services based on your feedback and interactions.

  • Legal Compliance: To comply with any applicable legal obligations, enforce our terms of service, and protect or defend our rights and the rights of our users or others.
     

4. How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties, consistent with this Privacy Policy, including:
 

  • Service Providers: With vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping).

  • Business and Marketing Partners: With partners who help us provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.

  • With Your Consent: When you direct us to, request us to, or otherwise consent to our disclosure of certain information to third parties (e.g., through social media widgets or login integrations).

  • Within Our Corporate Group: With our affiliates or related entities, where necessary for legitimate business operations.

  • Business Transactions: In connection with a business transaction, such as a merger, acquisition, or bankruptcy.

  • Legal and Safety Reasons: To comply with legal obligations (e.g., responding to subpoenas, warrants), to enforce our terms of service, and to protect our rights, the rights of our users, or others.
     

We disclose the following categories of personal information for the purposes outlined above:

  • Identifiers: Such as basic contact details and certain order and account information.

  • Commercial Information: Such as order information, shopping history, and customer support interactions.

  • Internet or Other Similar Network Activity: Such as Usage Data.

  • Geolocation Data: Such as locations determined by an IP address or other technical measures.
     

We do not sell or rent your personal information to third parties.
 

5. Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow these links, you should review their privacy and security policies, as we do not guarantee and are not responsible for the privacy or security practices of such sites. Our inclusion of links does not imply endorsement of the content or their operators.
 

6. Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

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7. Security and Retention of Your Information

While no security measure is perfect or impenetrable, we implement reasonable security safeguards to protect your personal information. However, any information you send to us online may not be entirely secure in transit. We recommend using secure channels for sensitive or confidential information.

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We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

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8. Your Privacy Rights

Under the Australian Privacy Principles, you have rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
 

  • Right to Access: You have a right to request access to the personal information we hold about you.

  • Right to Correction: You have a right to request that we correct inaccurate or out-of-date personal information we maintain about you.

  • Managing Communication Preferences: You may opt out of receiving promotional emails from us at any time by using the "unsubscribe" option in our emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.
     

To exercise any of these rights, please contact us using the details provided below. We may need to collect information from you to verify your identity before responding to your request. We will respond to your request in a timely manner as required by law.
 

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details provided below. We will investigate your complaint and endeavour to provide a response within a reasonable timeframe.

If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), Australia's independent national privacy regulator. You can find more information on their website: www.oaic.gov.au.
 

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us via our Contact Us page.

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