Privacy Policy

Last updated: October 28, 2025.

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Fetch & Fabulous operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

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This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. This policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

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Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information:
Contact details: Name, address, billing address, shipping address, phone number, and email address.

Financial information: Credit card, debit card, and financial account numbers, payment card information, and transaction details (Full credit card details are NOT stored on our servers).

Account information: Username, password, security questions, preferences and settings.

Transaction information: Items you view, purchase, return, or exchange, and your past transactions.

Communications with us: Information included in customer support inquiries.

Device information (Usage Data): Information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information: Information regarding your interaction with the Services, including how and when you navigate the Services.

We collect personal information from:

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Directly from you: When you create an account, place an order, or communicate with us.

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Automatically through the Services: From your device through the use of cookies and similar technologies (Usage Data).

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From our service providers and partners: Including payment processors, data analytics, and shipping providers.

We use your personal information to:

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Provide, Tailor, and Improve the Services: To process your payments, fulfill your orders, manage your account, arrange for shipping, and create a customized shopping experience.

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Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you online advertisements.

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Security and Fraud Prevention: To authenticate your account and prevent fraudulent or malicious activity.

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Communicating with You: To provide customer support and respond to your enquiries.

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Legal Reasons: To comply with applicable law, enforce our terms or policies, and protect our rights.

Information you submit to the Services will be transmitted to and shared with service providers (including payment processors and shipping providers) as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

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For residents of the European Economic Area (EEA) and the United Kingdom (UK), we are committed to complying with the General Data Protection Regulation (GDPR) to the extent it applies to our processing of your personal information.

Under the Australian Privacy Principles (APPs), you have the right to:

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Access: Request access to the personal information we hold about you.

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Correction: Request that we correct inaccurate or out-of-date personal information we maintain about you.

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Managing Communication Preferences: Opt out of receiving promotional emails from us at any time by using the "unsubscribe" option.

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To exercise any of these rights, please contact us using the details provided below.

Complaints: If you have a complaint about how we have handled your personal information, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

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Contact: Service Provider: Fetch & Fabulous. Business Registration: ABN 84 244 951 514. Email: info@fetchandfabulous.com.au.