Return and Refund Policy

Last updated: October 28, 2025.

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This Refund Policy outlines your statutory rights under the Australian Consumer Law (ACL) and the terms and conditions for our company-specific returns (Change of Mind). We aim to ensure a fair and transparent process for all customers.

The Australian Consumer Law (ACL) provides you with guarantees that products must be of acceptable quality, fit for purpose, and match their description.

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For a Major Problem (e.g., broken on arrival, unsafe, major defect): You can choose between a FULL refund (including original shipping) or a replacement. Fetch & Fabulous will organise and pay for the return process.

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For a Minor Problem: We can choose to offer a free repair, a replacement, or a full refund. We will cover all necessary costs to resolve the issue.

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🛑 Important Warning Regarding False ACL Claims

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If a faulty item claim is determined to have NO genuine fault upon inspection, your claim will be treated as a Change of Mind Return. In this event, the following costs will be deducted from your refund:

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• The 10% restocking fee (as detailed below).

• The full cost of the courier pickup and return to the warehouse.

• Any inspection fees incurred by us.

For situations where the product is not faulty but you wish to return it (e.g., ordered the wrong size, no longer want the item), we offer returns subject to the following conditions:

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Timeframe: You must notify us and request a return authorisation within 14 days of receiving your item.

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Condition: Item must be returned in its original, resalable condition: unused, unworn, unwashed, with all original tags attached, and in its original packaging.

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Exclusions: Due to health and hygiene reasons, the following items cannot be returned for change of mind:

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• Food, treats, and any perishable goods.

• Beds, blankets, and towels.

• Any item where the hygiene seal or tags have been removed.

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Return Costs: The customer is responsible for all shipping costs associated with a Change of Mind return.

Restocking Fee: A 10% restocking fee will be deducted from your final refund amount for all Change of Mind returns. This covers the administrative costs of processing, inspecting, and re-listing the item.

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How to Start a Return: To begin a return, you must contact us at info@fetchandfabulous.com.au to obtain a Return Merchandise Authorisation (RMA) number.

Items sent back to us without first requesting an RMA will not be accepted.

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Refund Timing: Once we receive and inspect your return, we will notify you whether the refund was approved.

If approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right under the Australian Consumer Law (ACL).